Luminate Legal Ltd.
Privacy Policy

When you use our website or purchase our products or services, you provide us with your personal information. This Privacy Policy explains how we will collect, use, share, and protect your personal information. By giving us your personal information, you agree to allow us to use it in the ways described below.

What information do we collect?

Personal information is information that can be used to identify a person. We collect personal information that helps us communicate with you, provide you with, market and improve, our products or services. This may include your name, contact details, user name and password, IP address, credit or debit card details, customer survey feedback and details of products or services we provide you.

Please only give us up-to-date and correct information. If you are giving us others’ personal information, please do so only if they agree to this Privacy Policy.

How we collect your information

  • Mostly, and where possible, we collect your information directly from you, such as when you provide that information to us via email, phone, our website or social media.

  • Sometimes, we collect information from companies or people who work with us, from publicly available information or from other people you have told us we can collect it from.

  • We may also collect information while you use our website using technology like cookies. This information may include your IP address, location, time of access, activities and preferences on our website and device details. This allows us to improve your experience on our website by providing personalised content, ads and social media features. We may also collect and analyse anonymized data (meaning data that does not identify you personally) about your use of our website. You can manage your preferences to withdraw your consent to our use of cookies but our website may not work the same if you do. To find out more about our use of cookies, contact us at natalie@luminatelegal.co.nz.

Why we collect your information and how we use it

We may collect your information to:

  • provide our products or services to you

  • communicate with you

  • improve your personal experience on our website

  • perform analytics and conduct research

  • get feedback to improve our products or services

  • collect any money you owe us

  • comply with our legal obligations or enforce our legal rights

  • promote our products or services to you and provide other information we think you may find interesting (including information promoting our business partners). We may contact you electronically (for example, by email or text message) to do this. You can unsubscribe from receiving these messages at any time by emailing us at natalie@luminatelegal.co.nz or using the opt-out function provided with the email or text

  • protect you from anyone else pretending to be you, or

  • for any other purposes authorised by you.

We will only use your personal information for the reasons we collected it. If we don’t need your personal information any more, subject to our professional obligations to our clients, we will stop using it and dispose of it.

Who do we share your information with

Disclosure of your personal information is subject to compliance with the Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008. We normally hold your information ourselves. However, we may share your personal information with:

§  any business that helps us or works with us to provide our products or services (for example, suppliers, advisors, payment processors, or licensors), only on a need-to-know basis

§  credit check or debt collection agencies

§  as required or authorised by law, or

§  anyone else, as authorised by you.

We only disclose your information outside New Zealand where the person we disclose it to: (i) is doing business in New Zealand (and must comply with the Privacy Act 2020); (ii) will, we believe, adequately protect the information; (iii) must comply with similar privacy laws to the Privacy Act 2020; or (iv) where you have told us we can.

What happens if you don’t provide your information

Providing your information is voluntary but if you don’t provide it, you may be limited in your use of our website and you may not be able to purchase any products or services from us.

How we keep your information safe and secure

We have security protections and procedures to help keep your personal information safe and protect it against loss, unauthorised access, modification, disclosure or any other misuse. While we do our best to ensure personal information is kept secure and take reasonable steps to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, no system is totally secure. We cannot guarantee your information is completely protected from hackers, interference or misappropriation. If you suspect any misuse, loss, or unauthorised access to your information, please contact us immediately.

How you can access and correct your information

You can ask us to show you what personal information we hold about you, and to correct any mistakes, by emailing natalie@luminatelegal.co.nz. If there is a legal reason we can’t let you see the information, or if we don’t agree with your correction, we will give you our reasons and note your requested correction to the information.

How to make a privacy complaint

If you think we have not followed our privacy obligations, you can make a complaint by contacting us at natalie@luminatelegal.co.nz and we will do our best to fix it. You can also make a complaint to the New Zealand Privacy Commissioner.

Changes to this Privacy Policy

We may change this Privacy Policy at any time by posting the new Privacy Policy on our website. Please check back regularly so you are aware of any changes.